Sisense’s Principles for Handling Government Requests
Last updated: December 2022
Sisense provides analytics platforms that enable its customers to analyze and visualize their data. In many cases our customers will host their own data and will not depend on Sisense’s hosting offerings. Given the nature of our services, it’s highly unlikely that a government agency will request customer data from Sisense. But our commitment to privacy means we’re prepared to handle such a scenario, should it ever occur. If it does, these are the principles that will guide our response:
Transparency
We will notify an affected customer of any government request unless we are explicitly prohibited by law from doing so, in which case we will notify that customer once the prohibition expires or has been lifted.
Due Process
- Where possible, we will refer the government agency to the affected customer (the owner of the data), so that such customer can respond directly to the government agency.
- We will scrutinize all requests to make sure they strictly comply with applicable laws and are within the powers of the requesting government agency.
- Where we will believe that a government request is invalid or unlawful, we will try to challenge it.
Mitigation
- We will not share any customer data unless we have determined the request legally compels Sisense to do so.
- If we are ultimately legally required to provide customer data, we will only provide the information that is directly related and required to satisfy the specific legally enforceable request.
The above principles are provided for informational purposes only and are subject to change by Sisense from time to time. They do not create obligations nor modify any contractual arrangements, and may not be construed as legal advice.