Chatter by Stingray turns to Sisense Embedded Analytics

With Sisense, users of Chatter by Stingray’s platform will have access to enhanced CX insights and reports to help uncover new user insights and extend value of its customer feedback platform.

New York – Sisense, a platform that provides more than 2,000 global companies with the ability to infuse analytics everywhere, today announces Chatter by Stingray, the AI driven customer insights solution from leading global music, media, and technology company Stingray, is embedding Sisense Fusion Analytics into its customer feedback platform. Through this integration, Chatter end users will have easy access to enhanced customer experience insights and reports that incorporate multiple data sources via Chatter’s dashboard.

The Chatter by Stingray team sought out Sisense primarily to help extend the value of the data provided via the Chatter customer feedback tool. A key determining factor in selecting the Sisense Fusion Analytics tool was its’ ability to be seamless in functionality and capabilities, in addition to reducing the burden on Chatter’s development and support teams.

“Our goal when evaluating Sisense, was to find a data analytics solution that could be easily embedded so our end users would have a frictionless user experience. We also needed a tool that could easily connect to multiple data sources to allow us to build additional layers of context into our platform reporting capabilities,” said Allen Turner, Vice President of Analytics and Insights at Chatter by Stingray.

“This powerful combination offered by Sisense ultimately enables our users to easily uncover new key highlights and actionable insights in an easy-to-view, digestible format that can be accessed anywhere.”

“We are excited to help the Chatter by Stingray team further extend the value of their platform by enabling them to quickly build dashboards, reports and visualizations to support their clients better and with less resource effort,” said Andrew Kelly, Regional Vice President of Sales at Sisense.

Sisense Fusion is a highly customizable, AI-driven analytics cloud platform, that infuses intelligence at the right place and the right time, delivering actionable insights embedded into products, business workflows and productivity tools knowledge workers use every day. Using Sisense Fusion Analytics, workers can analyze, explore and collaborate with or without code while also augmenting every analysis with predictive analytics and machine-learning – capabilities that permeate every aspect of the Sisense platform, from the machine learning algorithms that drive a host of functionalities in the core platform, to certified add-ons, to the foundations underlying Sisense’s context-based insights.

About Chatter by Stingray 
Founded in 2016, Chatter has built an industry-leading platform focused on turning customer and employee feedback into actionable insights. Its unique combination of conversational messaging and machine learning technology captures feedback in real time, making it easy for brands and retailers to make improvements at scale that increase retention, same-store sales revenue, and loyalty program engagement while lowering cost to serve and increasing profitability. For more information: www.chatterresearch.com

About Sisense
Sisense goes beyond traditional business intelligence by providing organizations with the ability to infuse analytics everywhere, embedded in both customer and employee applications and workflows. Sisense customers are breaking through the barriers of analytics adoption by going beyond the dashboard with Sisense Fusion – the highly customizable, AI-driven analytics cloud platform, that infuses intelligence at the right place and the right time, every time. More than 2,000 global companies rely on Sisense to innovate, disrupt markets and drive meaningful change in the world. Ranked as the No. 1 Business Intelligence company in terms of customer success, Sisense has also been named one of the Forbes’ Cloud 100, The World’s Best Cloud Companies, six years in a row. Visit us at www.sisense.com and connect with us on LinkedIn, Twitter, and Facebook.